GLP-1 Telehealth Cancellation and Refund Policies

Most GLP-1 telehealth sellers let you stop on a monthly plan, but few will give you money back once your medication has shipped. We read the cancellation and refund terms of 276 online sellers of semaglutide and tirzepatide. 154 (56%) say you can cancel any time. 16 lock you into a minimum term, usually three months paid up front. And for 147 sellers, 53% of the total, we found no refund terms on their site at all.

What sellers say about canceling and refunds

Each row below counts sellers out of the 276 whose terms we hold. A seller can appear in several rows: one that lets you cancel any time can still refuse refunds on shipped medication. 25 of these sellers pay us when a reader signs up through our links. Their terms are read and counted the same way as everyone else’s.

The “too vague” row is large on purpose. When a seller’s pages never say whether you can stop at any time, or say it in a way that could be read two ways, we record it as unclear rather than guess. That is 113 sellers. It is also why we count 42 sellers whose minimum term we could not pin down.

Canceling: most plans are month to month

Of the sellers whose terms give a clear yes or no, 94% say you can cancel any time. A monthly plan usually means the charge simply stops at your next billing date. You keep what has already shipped and are not billed again.

Watch the deadline. 11 sellers set a cutoff before the next charge, most often 48 or 72 hours, and a few ask for 30 days’ notice. Cancel a day late and you can be billed for, and shipped, another month. 6 sellers publish terms that contradict each other, for example a cancel-any-time promise on the program page and a notice period in the Terms of Service: Eviora MD, Metaboost Rx, RX Bella, Rx.com, Sumbare Wellness, SurpassMD. With those sellers, follow the stricter rule and get the cancellation confirmed in writing.

Some sellers also sell prepaid plans next to the monthly one: 26 offer three, six or twelve months up front, usually at a lower monthly rate. The lower rate is real, but you pay for the whole term at checkout, and 16 of these 26 sellers say medication or fees are non-refundable once dispensed. Start on the monthly plan until you know the medication suits you.

Sellers that lock you into a minimum term

16 sellers state a minimum term before you can stop, 12 of them with a three-month prepayment. 9 sellers say outright that you cannot cancel any time, and 2 charge for the rest of the term if you leave early (Direct Meds, Henry Meds). A minimum term is not a bad deal in itself if the price is lower. It does mean you are paying for three months of a medication before you know how your body handles the first dose.

Refunds: what you can and cannot get back

Refunds follow a common pattern. You can usually get your money back before a prescription is written, and rarely after the medication leaves the pharmacy.

• If you are not prescribed. 43 sellers say they refund you, or never charge you, if the clinician decides the medication is not right for you. This is the most common refund promise in the set.
• Once medication ships. 59 sellers say medication is final sale once it is dispensed or shipped, or that fees are non-refundable. Several point to pharmacy rules that bar taking back a dispensed prescription.
• Money-back guarantees. 18 sellers advertise one: AMP Health, Brightmeds, Claya, Clinic Secret, DreamHug Medical, Edessa, Eve, Heros Health, LevelsRx, Pepti, Prime Health, Renlo Health, ShedRx, SkinnyRx, Superpower, Thryve, Trimi Health, VigorMeds. Read the conditions before you count on it. Several are tied to a minimum time on the program or a weight-loss target, and some exclude the consultation or membership fee.
• Nothing found. For 147 sellers we found no refund terms on the seller’s site. A further 11 link a refund policy whose terms our record does not yet hold.

How to cancel without a surprise charge

1. Find the deadline. Look for a number of hours or days before the next billing or refill date. If there is none, cancel as soon as you decide.
2. Cancel the way the terms say. Some sellers need a portal toggle, some an email, some a message to support. A text to your clinician may not count.
3. Get it in writing. Save the confirmation email or a screenshot showing the date and time.
4. Check the next statement. If you are charged after a confirmed cancellation, contact the seller first with your proof, then your card issuer.

Federal law backs you up on the last step. The Restore Online Shoppers’ Confidence Act requires a seller that bills you automatically online to disclose the material terms before taking your card and to provide “simple mechanisms for a consumer to stop recurring charges.”^[1] It does not require refunds, which is why the refund terms above matter as much as the cancel button.

How we built this

Every row comes from the seller’s own terms of service, FAQ, refund policy or checkout, read by us and recorded on the seller’s record. Sellers that have closed are left out. The counts on this page are computed from the same records as our downloadable cancellation index (CSV), and they change when we re-read a seller. Each seller’s review lists the terms we could confirm. If a seller’s terms have changed, our corrections page explains how to tell us.