GLP-1 Telehealth Cancellation and Refund Policies

Most GLP-1 telehealth sellers let you stop on a monthly plan, but few will give you money back once your medication has shipped. We read the cancellation and refund terms of 606 online sellers of semaglutide and tirzepatide. 479 (79%) say you can cancel any time. 6 lock you into a minimum term, usually three months paid up front. And for 70 sellers, 12% of the total, we found no refund terms on their site at all.

What sellers say about canceling and refunds

Each row below counts sellers out of the 606 whose terms we hold. A seller can appear in several rows: one that lets you cancel any time can still refuse refunds on shipped medication. 32 of these sellers pay us when a reader signs up through our links. Their terms are read and counted the same way as everyone else’s.

The “too vague” row is large on purpose. When a seller’s pages never say whether you can stop at any time, or say it in a way that could be read two ways, we record it as unclear rather than guess. That is 102 sellers. It is also why we count 26 sellers whose minimum term we could not pin down.

Canceling: most plans are month to month

Of the sellers whose terms give a clear yes or no, 95% say you can cancel any time. A monthly plan usually means the charge simply stops at your next billing date. You keep what has already shipped and are not billed again.

Watch the deadline. 27 sellers set a cutoff before the next charge, most often 48 or 72 hours, and a few ask for 30 days’ notice. Cancel a day late and you can be billed for, and shipped, another month. 4 sellers publish terms that contradict each other, for example a cancel-any-time promise on the program page and a notice period in the Terms of Service: Eviora MD, RX Bella, Sumbare Wellness, SurpassMD. With those sellers, follow the stricter rule and get the cancellation confirmed in writing.

Some sellers also sell prepaid plans next to the monthly one: 140 offer three, six or twelve months up front, usually at a lower monthly rate. The lower rate is real, but you pay for the whole term at checkout, and 80 of these 140 sellers say medication or fees are non-refundable once dispensed. Start on the monthly plan until you know the medication suits you.

Sellers that lock you into a minimum term

6 sellers state a minimum term before you can stop, 6 of them with a three-month prepayment. 25 sellers say outright that you cannot cancel any time, and 22 charge for the rest of the term if you leave early (Dollar Dad Club, Elevate Health, EllieMD, Henry Meds, Heva Health, Kova, Longevity Meds, Lumen Meds, LumiMeds, MaxLife, Mint Med, NewSelf, Oak, Ondra Health, Optimize HP, Ozari Health, Polly, Primary Clinic (Direct GLP), Super Healthy Rx, TelePeptide, Telos Rx, Try Ageless). A minimum term can be a fair deal if the price is lower. It does mean you pay for the whole term before you know how your body handles the first dose.

Refunds: what you can and cannot get back

Refunds follow a common pattern. You can usually get your money back before a prescription is written, and rarely after the medication leaves the pharmacy.

• If you are not prescribed. 168 sellers say they refund you, or never charge you, if the clinician decides the medication is not right for you. This is the most common refund promise in the set.
• Once medication ships. 310 sellers say medication is final sale once it is dispensed or shipped, or that fees are non-refundable. Several point to pharmacy rules that bar taking back a dispensed prescription.
• Money-back guarantees. 23 sellers advertise one: Clover Meds, Corsica Health, Edessa, Enhanced, Eve, FormBlends, GetRelief Rx, LifeMD, Longevixx, Pepti, Peptivo, Persona Doctors, PrescrYbe, Renlo Health, Semaglutide Online, Skinny Me America, The Protocole, Thryve, Trimi Health, Vitakey, Vyora Wellness, WeightRx, Zappy Health. Read the conditions before you count on it. Several are tied to a minimum time on the program or a weight-loss target, and some exclude the consultation or membership fee.
• Nothing found. For 70 sellers we found no refund terms on the seller’s site.

A notice period can matter more than a promise that you may cancel any time. Embody needs a cancellation at least three days before the billing date, and its policy treats every payment as final once it is made. Two pages at one seller can also disagree: Drakewell Health’s terms let you cancel up to 48 hours before the next charge, while the FAQ on its treatment pages asks for 30 days’ notice. bmiMD asks you to pause or cancel at least 7 days before the renewal date, and its monthly plans renew on the same calendar day each month.

Vita Stack Health asks for cancellation 48 hours before billing, and fees for a billing period that has already started are not refunded. Nulevel Wellness Medspa charges its monthly membership on your enrollment date each month until you cancel, and its refund policy still reads as a draft, with placeholders such as [CONFIRM]. The terms at Weight Method give no refund for the current billing period once medication has shipped, and its multi-month prepaid plans are non-refundable once medication has been dispensed. VoyoCare refunds in full if you cancel before the doctor consultation, keeps a $30 consultation fee if you cancel after it but before shipping, and refunds nothing once the medication has shipped. TrimRx takes refund requests within 28 days of a payment, including unused months on a prepaid plan, and always refunds an order that has not shipped within 14 days.

How to cancel without a surprise charge

1. Find the deadline. Look for a number of hours or days before the next billing or refill date. If there is none, cancel as soon as you decide.
2. Cancel the way the terms say. Some sellers need a portal toggle, some an email, some a message to support. A text to your clinician may not count.
3. Get it in writing. Save the confirmation email or a screenshot showing the date and time.
4. Check the next statement. If you are charged after a confirmed cancellation, contact the seller first with your proof, then your card issuer.

The deadline in step one is where sellers differ most. Better MedSpa asks to be told one day before the next renewal, UR Meds wants 72 hours before the billing date, Evergreen Telehealth needs seven days (a later request there still stops the plan, but the refill already dispensed is charged), and Amble asks for 15 days’ notice before the next billing date. Also check the cycle itself: Verge renews its one-month subscription every 25 days, not once a calendar month.

Remmy’s monthly plans renew every 4 weeks, so they are charged 13 times a year. At Josie, adding a GLP-1 from the cart page selects the 12-month plan by default, and a year of semaglutide is charged up front at $2,327. HuHealth’s lower rates come from 3-, 6- and 12-month plans billed monthly over the full term, and only its 1-month plan says there is no commitment. At Wellis the monthly plan renews on the day each refill ships, so the charge date moves with the pharmacy instead of falling on a fixed day.

Some sellers take the deadline out of the picture by not running a subscription. Defy Medical says it has no subscriptions or contracts and bills per order, and Potere Health MD also says it has no subscription. TideMedix lets you cancel a subscription before shipment, and all sales are final once it ships. On refunds, Center for Medical Weight Loss (CMWL) refunds you if you are found ineligible, while Ilant Health gives no refund once an episode of care has begun. BodyLogicMD says its membership can be canceled anytime, but we found no refund terms, so that is a question to ask in writing.

Dr. Simonds Metabolics & Weight Loss, an in-person practice in Durham and Raleigh, charges per visit and says there is no contract or commitment required. Spartan Medical Associates says it does not ask patients to pay up front for annual or semi-annual treatment agreements.

Federal law backs you up on the last step. The Restore Online Shoppers’ Confidence Act requires a seller that bills you automatically online to disclose the material terms before taking your card and to provide “simple mechanisms for a consumer to stop recurring charges.”^[1] It does not require refunds, which is why the refund terms above matter as much as the cancel button.

How we built this

Every row comes from the seller’s own terms of service, FAQ, refund policy or checkout, read by us and recorded on the seller’s record. Sellers that have closed are left out. The counts on this page are computed from the same records as our downloadable cancellation index (CSV), and they change when we re-read a seller. Each seller’s review lists the terms we could confirm. If a seller’s terms have changed, our corrections page explains how to tell us.