Corrections policy

Telling us something is wrong

Email corrections@glpwatchdog.org. Three things make a report checkable straight away:

• The page, and the sentence or number on it
• What it should say instead
• Where that can be seen — a URL, a registration record, a letter. If a price only appears past an intake form, say which answers get there.

You do not have to say who you are. An anonymous report with a working link beats a signed one without.

Three kinds of edit, handled differently

The distinction matters because calling everything a correction makes the word useless, and calling nothing a correction is how sites quietly rewrite their history.

1. A correction — the page said something untrue. A wrong price, a study cited for a finding it does not contain, an enforcement action attributed to the wrong company, a state listed that is not served. The page is fixed, dateModified updates, and the record goes back through verification rather than being spot-fixed.
2. An update — the page was true and the world moved. A seller raised its price, a trial reported, an agency acted. The body changes and the reviewed date moves. This is not a correction and is not labeled as one.
3. A copy edit — a typo, a broken link, a clumsy sentence. Nothing dated, nothing announced.

What has to be true before something publishes

• Clinical claims come from the FDA label or a PubMed-indexed paper cited by PMID, and the PMID is checked to be the paper we say it is. A real identifier attached to the wrong study is a harder error to catch than a fabricated one, so identifiers get verified rather than copied. No press releases, no vendor blogs, no other comparison sites.
• Enforcement claims link the actual letter on fda.gov, matched to a company by domain and address. Never by name resemblance: two firms with similar names are not the same firm, and publishing that mistake would be defamatory.
• Prices come off the seller’s own checkout on a recorded date, and are published with that date. Where the billing cycle is not a calendar month, or the figure is promotional, or it requires a prepaid term, the entry says so.
• Litigation carries the case number.

Where we cannot verify something, the page says it is unverified rather than omitting the doubt. The full workflow is at /editorial-policy.

Prices go stale, which is a correction problem

A price is a fact about the day it was read. Sellers change them without announcement, so every review carries the date its figures were last checked, and a stale date is visible to you rather than hidden. When a re-check finds the price moved, that is an update. When it finds the price was never right, that is a correction.

Things we will not do

• Delete a wrong claim without saying it was there
• Date a correction to make the error look shorter-lived
• Leave an error standing because fixing it embarrasses a company that pays us, or because fixing it embarrasses us
• Ignore a report because it arrived anonymously
• Treat a company’s objection as a correction when no fact is in dispute

If we got something wrong about your company

Send the page and the evidence to corrections@glpwatchdog.org and it gets checked on the same terms as anyone else’s report. Accurate findings do not come down, and no commercial relationship changes that in either direction — see the code of conduct. But if we printed something untrue about you, correcting it is not a favor we are doing you. It is the job.